If you have not received your order confirmation email, please check your spam folder. Please email the customer service team with your transaction number if you still can't find it.

If your order has not been shipped, please contact our customer service immediately for assistance by:

- email: contact@todot.fr

- telephone: + 7 68 14 23 31

*Please note that we cannot cancel orders that have already been shipped.

The current status of your order is displayed on my orders and package tracking page provided via email.

Please contact us via the contact form or by telephone: +33 7 68 14 23 31 immediately to change your address before shipping your package.

Your invoice will be sent via email automatically when your order is shipped. Otherwise, please contact us with your order number and billing address.

VAT is the value added tax levied on products sold by TODOT in Europe.
The prices of products sold by TODOT (excluding discounts) include VAT. VAT must be calculated based on applicable laws and different tax rates in each country in Europe. Therefore, when paying for your order, the VAT amount may vary, depending on the VAT rate of the destination country that applies to the order. For orders shipped to other EU countries, the VAT of the default country will be deducted and the VAT rate of the destination country will be applied. The final VAT will be displayed when your order is confirmed, as well as the VAT rate corresponding to the country of destination of the product. In order to provide you with a better shopping experience, TODOT pays VAT for these products. For any questions regarding VAT on orders, please contact contact@todot.fr.

Once you have received your package, please click on the "leave a review" button in the customer reviews section of the relevant product to write a review.

The delivery estimate is indicated on the product page.

Warehouse processing time is 1 business day, delivery time is 2-5 business days for general products and 10-15 business days for products shipped from China.

Tracking information will be sent by email at the same time as the package is sent.

Please wait. Tracking numbers can sometimes take a little time to display and are not valid until the carrier scans the package and uploads the information. If it still does not appear after 48 hours, please contact us .

Please contact the local carrier and reschedule delivery.

No, when you order on TODOT taxes are included in the product prices.

Our products are generally shipped to France. Some products may be shipped from China due to out of stock in France. We will prioritize delivery of your package from the warehouse closest to you.

We usually offer one year warranty for products sold on TODOT official website, please check in the relevant product details.

Yes, please read Return Policy carefully before returning your product. If you have any further questions, please contact the customer service team.

Disclaimer: The official website's return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please be aware of the following terms that apply to this policy:

Conditions applicable to free returns:

1. The product cannot be used normally after receiving it.

2. We sent you the wrong product.

3. The product you received is defective.

Conditions that do not apply to free returns:

1. You don't want or love him anymore.

2. The product is not suitable.

3. The product arrived too late.

4. The product is not accompanied by instructions for use.

5. The product is damaged due to unnatural reasons.

Once the package is returned to our warehouse and once checked. We will reimburse you within 48 hours.

Refunds will be processed within 15 business days of receipt of the returned item. The precise date of the transfer reimbursement is determined by the payment channel bank.

Please contact your paying bank first to confirm that the refund has been processed. If the bank confirms that the payment was not made, please contact us again.

Please carefully follow the promotional activities on our website to obtain a discount code and subscribe to the Newsletter.

Please use the discount code on your next purchase before the code expires.

Please read the usable product range, duration and other rules of the discount code. Please contact us then for more details.

Only one discount code can be used for the same order.

Payments by PayPal, credit card are accepted.

Please check your network environment, payment method and banking settings.

Yes, please click the "contact us" button to get more information.

Please click the "Notify Me" button to get a notification when the product is back in stock.

The password can be changed by contacting our customer service.

If you have forgotten your password and cannot log in, you can click "Forgot Password" from the login page.

Please check if the account and password are correct. If you are still having difficulty logging in, please contact the customer service team for further assistance.

If the registered email address is misspelled we cannot change it for you, we recommend that you verify the email address before registering or recreating another account.

Sorry, you cannot close your account on your own. If you no longer want your account, you can contact us to delete it after all your orders have been completed and coupons have been used.

You can click "Unsubscribe" at the bottom of the promotional email to unsubscribe. Or you can contact us to unsubscribe.