The terms “you”, “your” and “your” refer to you, the TODOT customer.
The term “TODOT” refers to the publisher of the site www.todot.fr whose legal information appears on the site.
TODOT and you are the “Parties” to these general conditions of sale.
These general conditions apply to the distribution of our items in mainland France and other European countries to which our products may be distributed.
ARTICLE 1 – GENERAL CONDITIONS
1.1 - Application and modification of the general conditions of sale
To place an “order” on todot.com you must agree to be bound by the following terms (“General Conditions of Sale”). These general conditions of sale apply to any order for “products” placed on the site.
These general conditions of sale apply in addition to our general conditions of use.
When you place an order, your acceptance will be expressed by checking the box corresponding to the sentence of acceptance of these general conditions of sale when registering on the site, having for example the words "I acknowledge having read and accepted the conditions general terms of sale” or another equivalent statement. Checking this box will be deemed to have the same value as a handwritten signature.
If you do not agree to all the terms and conditions of these terms and conditions of sale, you may not place an order.
In the event of translation of the general conditions of sale into another language, the French version will be authentic. The general conditions of sale are applicable regardless of your country of origin and visit.
TODOT complies with French regulations. Consequently, TODOT cannot be held responsible, if you order from a third country, if the products do not comply in all respects with the regulations of your country of delivery. In particular, you must familiarize yourself with applicable local and national laws.
The headings used in these terms and conditions are included for convenience and have no legal effect.
1.2 - Legal capacity
To place an order, you must be an adult or a minor sixteen (16) years of age or older.
If acceptance of the general conditions of sale is made in the name of a company or other legal entity, you declare and guarantee that you have the right to bind said company or other legal entity to these general conditions of sale. In this case, the term “you” will refer to the company or legal entity.
If TODOT is informed that you do not have legal capacity, any order placed may be canceled without TODOT incurring any liability.
ARTICLE 2 – CHARACTERISTICS, CONFORMITY, AVAILABILITY OF PRODUCTS
2.1 - Product characteristics
The products are the subject of a description which is established by TODOT .
TODOT describes the actual characteristics of the products based on the elements available to it or provided to it by its suppliers. These may, however, differ marginally, which you accept, without this constituting poor execution of its obligations by TODOT .
The graphic elements (photographs, videos, illustrations) illustrating the products on the site do not constitute contractual documents and are presented for illustration purposes only and not information. They should not be considered by you as a determining element of consent to place an order. TODOT cannot be held responsible if the products delivered are not identical in every respect to those presented when ordering.
2.2 - Product conformity
You are invited to read any information attached to the product or shown on the product or its packaging, in particular related information, any precautions for use, conditions and restrictions of use.
You are responsible for ensuring that the products meet your expectations and needs.
The products are manufactured in compliance with the community regulations applicable to them. TODOT is thus committed to marketing products that meet the standards, legislation and regulations applicable to this type of product.
2.3 - Product availability
TODOT will inform you of the availability of the products prior to ordering, and in particular if the product is in stock, being restocked or currently unavailable.
In the event of unavailability of products not previously foreseen at the time of ordering, TODOT will inform you of the restocking time. If this period is longer than fifteen (15) calendar days, you will have the option to modify your order, or to cancel your order and obtain a refund for the unavailable Products, using the payment method used when ordering. This refund will be made within fourteen (14) days of your choice being taken into account.
ARTICLE 3 - ORDERS
3.1 - Order mode
You can place an order for products on the site or by any other means offered by TODOT .
Prior to your first order on the site, you will need to create an account.
3.2 - Order steps
The steps for ordering on the site are as follows:
1- Choice of products and placing in basket;
2- Validation of the basket by clicking on the validation button;
3- Provision of your product identification and delivery information;
4- Choice of delivery methods;
5- Choice of payment method for the order and provision of billing information;
6-Viewing the order summary (items, price, delivery method, payment method) for final validation;
7- Acknowledgment and validation of the general conditions of sale;
8- Validation of the order, including a mention that the order implies an obligation to pay;
9- At any time during the order process, the customer can log in to their account.
10- Sending an order confirmation email by TODOT , upon receipt of payment, taking over the entire order, and specifying the delivery conditions.
The order is placed upon receipt of full payment by TODOT .
Your contact details and information provided must be up to date and real. If this is not the case, TODOT cannot be held responsible in the event of delivery difficulty or error on your part.
3.3 - Error in the order
TODOT cannot under any circumstances be held responsible for errors in product choice, errors entered by you when ordering (notably address), or any other information provided which is incorrect, nor for their possible consequences and in particular delivery delays or errors. In this case, if TODOT accepts, on a strictly commercial basis, a reshipment, the costs incurred by a possible reshipment will be your responsibility.
3.4 - Refusal of the order
TODOT reserves the right to refuse any order for legitimate reasons, in particular in the event of payment problems, delivery problems following the provision of incomplete and/or imprecise information, abnormally high orders compared to usual orders or orders placed for bad faith.
3.5 - Archiving
TODOT will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy. The computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the Parties.
ARTICLE 4 – PRICES AND PAYMENT TERMS
4.1 - Price
Unless otherwise stated in writing, the prices appearing on the pages of the site are prices understood in euros, all taxes included (TTC), including the VAT applicable on the day of the order and excluding any contribution to processing, shipping and transport costs. .
The price indicated on the site does not include shipping costs, which are your responsibility, in addition to the price.
TODOT reserves the right to pass on any change in the VAT rate to the price of the products.
TODOT also reserves the right to change its prices at any time. However, the price indicated on the day of the order will be the only one applicable to any order placed.
4.2 - Payment
You can make payment by credit card, or by any other means offered by TODOT . You guarantee to TODOT that you are the holder or have the agreement of the holder of the payment method used for the purpose of paying for the order and that you have sufficient funds to fully cover the payment of the order.
Unless specifically agreed by TODOT , the order will only be considered constituted when payment has been received in full by TODOT .
Payment will be debited at the time of validation of the order by you.
In the event of it being impossible to debit or collect the sums due in payment of the order, for whatever reason, the order may be canceled, without prejudice to any damages that may be claimed. TODOT compensate for his damage.
Payments by bank card are made using secure transactions provided by a payment provider acting according to the rules of the art.
TODOT does not have access to any data relating to the means of payment used with the exception of the last digits of the bank card. The payment is made directly into the hands of the bank or payment provider receiving the payment.
4.3 - Late payment
Any late payment may result in late payment penalties being billed without any prior notice being necessary. The rate of these penalties is equal to three times the legal interest rate and is applicable from the first day of delay. A sum of forty (40) euros may also be invoiced for recovery costs.
The invoicing of late payment interest and administrative recovery costs does not prohibit TODOT at its discretion, to implement legal proceedings in order to obtain additional damages.
In the event of a payment incident, TODOT reserves the right to cancel the order immediately and without notice, without you being able to claim any compensation or incur liability for TODOT .
ARTICLE 5 - DELIVERY
5.1 - Delivery terms
Delivery terms will be indicated on the site, and when ordering.
Applicable delivery times will also be indicated.
5.2 - Delivery costs
Delivery costs will be indicated before any payment for an order, and are invoiced in addition to the price of the products. Delivery costs may vary depending on the delivery location, the amount of the order, the delivery method and the carrier chosen.
5.3 - Place of delivery
Orders can be shipped to mainland France and certain European countries.
Delivery will be made to the location indicated by you when ordering. You must ensure that you have not made an error when entering your delivery location.
5.4 - Delivery time
TODOT will make its best efforts to deliver the products within the deadlines indicated when ordering.
You will be notified by TODOT of the shipping date. It is your responsibility to ensure that the order can be received by you or anyone present at the delivery address.
If the delivery delay is more than thirty (30) days from the initial scheduled date, you can cancel your order in accordance with Article L138-2 of the Consumer Code. A refund of the amounts paid for the undelivered product(s) and shipping costs will then be made within fourteen (14) calendar days.
We are not responsible for delays resulting from force majeure. If delivery of the items is delayed due to an unforeseeable and insurmountable fact attributable to a third party to the contract or a case of force majeure, we will inform you as soon as possible, and in the event of a risk of significant delay, you can contact us to cancel your order and we will refund you for any item you paid for but did not receive.
For more information on shipping and delivery, click here.
5.5 - Transfer of ownership and risks
Ownership of the products is transferred upon full payment of the products by you.
Delivery can be made directly to you or to anyone present at the address given at the time of delivery.
Any risk of loss, theft or damage to the product(s) is transferred to you when you sign the delivery note or receive the Products, if no signature is necessary.
5.6 - Refusal of packages
The person receiving the order may refuse a package at the time of delivery if an anomaly concerning the delivery is noted (damage, product missing from the delivery note, damaged package, damaged product, etc.).
Any anomaly must then be indicated on the delivery note, in the form of handwritten reservations, accompanied by the signature of the person receiving the order.
To exercise their right of refusal, the person receiving the order must open the damaged or defective package(s) in the presence of the carrier and have them take back the damaged goods. You can also send any reservations to TODOT within three (3) days of delivery.
If you fail to comply with these requirements, you will not be able to exercise your right of refusal, and TODOT will not be required to comply with your request to exercise the right of refusal.
If the package is returned to TODOT , TODOT will contact you upon receipt of the returned package to ask you what action to take on the order.
If the person receiving the order has mistakenly refused the package, you can request it to be returned by paying the postal costs for the new shipment in advance.
5.7 - Return of packages
If the package is returned to TODOT , for whatever reason, through fault on your part (in particular in the event of an incomplete delivery address, the absence of recovery of the package, a missing note on the mailbox, etc.), the reshipment of the Products will be conditional on payment by you of the new related delivery costs.
The products will only be reshipped upon receipt by TODOT for full payment of the new delivery charges.
5.8 - Loss by the carrier
TODOT cannot be held responsible for indirect or immaterial damages, whatever the cause, linked to the loss or damage of the shipment by the carrier, nor for the financial consequences, direct or indirect, resulting therefrom. .
ARTICLE 6 - WITHDRAWAL
In accordance with your right of withdrawal, you have a period of fourteen (14) days from the date of delivery of the order to return any product, complete, in its original packaging and in perfect condition (allowing marketing). ).
Withdrawal will be impossible for opened products which cannot be returned for reasons of hygiene or health protection.
You must attach a copy of the invoice or any other element allowing you to be identified, as well as the order concerned.
Only the person identified as a customer with TODOT may exercise this right, to the exclusion of any other person.
The costs and risks of the return are always your responsibility. You will need to send the package via a solution that allows package tracking.
If the previous obligations are not respected, you will lose your right of withdrawal.
The return will be your responsibility.
The transfer of risks will be carried out upon receipt of the product by TODOT , after checking its condition.
After verification of the returned products, any accepted return will result, at your choice:
- Establishing a credit.
- Replacement of the product.
- Reimbursement of the price of the order for the Product subject to withdrawal (including shipping costs), within fourteen (14) days from confirmation of receipt of the withdrawal issued by TODOT .
You can use the withdrawal form provided by TODOT by sending it by email to customer service:
ARTICLE 7 – PERSONAL DATA
The submission and processing of your personal data on the site is governed by the privacy policy of TODOT .
ARTICLE 8. Promotional codes
8.1. From time to time, we will publish promotional codes (“Codes”) via email or other communication channels.
These codes will allow you to apply a reduction to a new order on TODOT . To apply a Code, please enter it (and remember to click "Apply") where specified during the checkout process.
8.2. Please note that :
8.2.1. Codes are valid for a limited period as indicated in the relevant email or communication channel. They cannot be used outside of this period.
8.2.2. Unless otherwise noted, codes are only valid on full-price items and cannot be used on sale, over-the-counter, or promotional items or to purchase gift cards.
8.2.3. You can only apply one code per order. Codes cannot be used in conjunction with any other offers and are not available to staff. TODOT or its group companies.
8.2.4. Codes are territory or store specific, cannot be redeemed for cash, and are not transferable.
8.2.5. Codes cannot be applied to shipping costs.
8.2.6. Returned items will be refunded at the reduced price paid (the discount applying proportionately between goods). Where an eligible spend is incurred in connection with the use of a code, if items purchased using that code are subsequently returned to us, bringing the amount spent below any eligible level, the value of the offer promotional may be deducted from any refund. This does not affect your statutory rights. No discount will be applied to items subsequently replaced.
8.2.7. Orders are subject to stock availability and our acceptance. We reserve the right to refuse to accept orders when, in our opinion, a code is not valid for the order placed or is subject to inappropriate use or fraudulent activity.
8.2.8. We reserve the right to withdraw, modify or extend offers at any time upon reasonable notice.
8.3. Offer-specific terms and conditions are provided with each Code.
For specific information regarding this code, please refer to the media on which it appears.
ARTICLE 9 – MEDIATION
In accordance with the provisions of articles L612-1 and following of the Consumer Code, you have, as a consumer, the possibility, in the event of a dispute with TODOT , to use the mediation service free of charge if no response has been provided to your request from the customer service of TODOT after a reasonable period of one (1) month:
by electronic means: contact@TODOT.fr You remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, each Party is free to accept or refuse the solution proposed by the mediator.
ARTICLE 10 – SEVERABILITY
In the event that any provision of these General Conditions of Sale is deemed to be illegal, void or inapplicable, this provision may nevertheless be applied to the fullest extent permitted by law, and the non-applicable part must be considered as being dissociated from these General Conditions of Sale, this dissociation shall not affect the validity and applicability of all other remaining provisions.
ARTICLE 11 – ENTIRE AGREEMENT
Any failure to TODOT France in the exercise or application of any right or provision of these general conditions of sale should not constitute a waiver of this right or this provision.
These general conditions of sale or any other policy or operating rule published on the site constitute the entire understanding and agreement between the Parties, and supersede all communications, proposals and all agreements, prior and contemporaneous , oral or written, between you and us (including, but not limited to, any previous version of the general conditions of sale).
Any ambiguity as to the interpretation of these general conditions of sale must not be interpreted to the disadvantage of TODOT .
ARTICLE 12 – APPLICABLE LAW
These general conditions of sale, as well as any other agreement between the parties, will be governed and interpreted under French and European laws.
In the event of a dispute, it must be brought before the competent court within the jurisdiction of the Paris Court of Appeal, including in the event of a warranty claim, multiple defendants or emergency proceedings.
ARTICLE 13 – CHANGES TO THE GENERAL CONDITIONS OF SALE
You can consult the most recent version of the general conditions of sale at any time on this page.
TODOT reserves the right, at its sole discretion, to update, modify or replace any part of these Terms of Sale by posting updates and changes to the Site.
The general conditions of sale applicable to an order are, however, those in force on the date of the order.
ARTICLE 14 – CONTACT INFORMATION
Questions regarding the general conditions of sale should be sent to: contact@TODOT.fr .
Updated: 01/25/2024
